Depending on the shipping route, it is normal for 24-48 hours to pass between scans. Once your item is in transit, it will be scanned at various points between pickup and delivery. Tracking numbers may take up to 24 hours to display movement after the label has been created. Once you have placed your order, you may track it using our ORDER TRACKING TOOL. To see if a product has a longer shipment window, please see the Shipping Information section of the product information page. Items typically take 3-5 business days to arrive, but your shipping timeline may be extended if you ordered a personalized, oversized or drop ship item. The estimated delivery time for your order is updated at checkout and you should receive a shipping confirmation email within 24 hours of placing your order. Please see our SHIPPING OPTIONS for details. Shipping timelines vary depending on the shipping method that you select. If your tracking number has not updated more than 48 hours after its date of shipment, please CONTACT US for assistance and have your order information ready. This does not necessarily mean that the item is not moving rather it means it has not yet reached the next delivery hub to be scanned. WHAT IF MY ORDER TRACKING SHOWS NO MOVEMENT?Ī tracking number may display “Label Created” status for up to 48 hours after shipment. Cancellations cannot be processed through email. For assistance with making changes or cancelling an order, contact our Customer Loyalty Specialists via live chat on our website or call us at 88. Additionally, the “Order Status” column in the Order History page will be marked “cancelled.” Refunds will be issued immediately following cancellation.ī. If the cancellation is successful, a pop-up message will indicate that your request has been received and will be processed shortly.If the Cancel button does not appear next to the order number, the 30-minute window has elapsed, and the order can no longer be cancelled. Select “Cancel” next to the appropriate order number in the “Order History” page.Click the “My Account” link at the top right-hand corner of the Balsam Hill site, then select “Order History.”.Online order cancellation through the "My Account" page using a desktop or tablet device: The following options are available within the 30-minute window:Ī. Refusal of any merchandise at time of delivery will result in a $75 per box service fee. You may still return or exchange your merchandise in accordance with our RETURNS AND EXCHANGE POLICIES. After this window, the order will be forwarded to the warehouse for processing and shipping and can no longer be altered. CAN I CANCEL OR CHANGE MY ORDER?Ĭancellation requests may be submitted within 30 minutes of placing an order. Tracking numbers may take 24-48 hours to display movement. Please note that orders with multiple and/or large items may ship in multiple cartons with unique tracking numbers. You may also track your order with our online ORDER TRACKING TOOL. Once our order has shipped, you will receive a shipping confirmation email with tracking information. Orders placed after 12pm ET Friday will ship the following Monday. Orders placed by 12pm ET will ship the same business day, while orders placed after 12pm ET will ship the following business day. Tracking numbers may take up to 24-48 hours to display movement. Please note that orders with multiple and/or large items may have unique tracking numbers. To track your order, please use our ORDER TRACKING TOOL.
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