![]() ![]() ![]() Click the ‘Edit’ option, then select the Change Password for Keychain “login” option.Go to Applications > Utilities and open the Keychain Access app.To update your keychain password, follow these steps: Otherwise, the app will not be able to access the keychain with the old password. If you recently changed your user account password, you need to update your keychain password. Therefore, here are some common solutions that may work for you: 1. Hence, depending on the cause of the issue, there are different ways to fix it. Uninstalling the third-party antivirus software that interferes with the keychain service or deletes some Adobe license files.Deleting some Adobe license files from your system manually or by using a third-party cleaner app.You may have reset your user account password using another administrator account or recovery mode and did not reset your keychain password.Changing your user account password and not updating your keychain password accordingly.If the app cannot access the keychain, there are several possible reasons why Adobe Creative Cloud apps may prompt you for your keychain password as mentioned below: When you launch an app, it tries to access its items in the keychain to verify your identity and settings. Adobe Creative Cloud apps use keychains to store some license information and user preferences. It allows you to access various services and apps without entering your credentials every time. You are also welcome to post in the Enterprise & Teams discussion forum regarding the error you encounter.Keychain is a feature of macOS that stores your passwords, certificates, and other sensitive information securely. If you have a Creative Cloud for Team or Enterprise membership, or if an organization manages the computer, device, or network you are using, then don't hesitate to get in touch with your organization's Creative Cloud plan administrator or the department that manages the company's computer infrastructure for assistance. If you have an individual membership and continue to encounter problems remaining logged in, please get in touch with our support team at so we can help you directly resolve any errors. If an organization manages the computer, or if you have a Creative Cloud for Enterprise or Team membership, then the solutions offered here may not be effective. All of the solutions above are designed for individual Users with unrestricted access to the computer and network it is connected to. The solutions for Acrobat will depend upon the type of licensing utilized. "Unknown Server Error" when logging in to Creative Cloud.Creative Cloud app prompts you to sign in repeatedly | 2018 and earlier versions.Creative Cloud signs you out or asks you to sign in repeatedly | 2019 and later versions.We continue to improve and refine the license management system, so please select the documents relevant to the Adobe software version and application where the stored credentials are being invalidated. You can find a solution to resolve these errors in the Help documents below. The information used to validate your access to an Adobe application or service can become damaged or invalidated this can lead to being unexpectedly signed out of the Creative Cloud desktop app or other Adobe applications or services.
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